Now Hiring - Inside Sales Associate in San Leandro, CA

Inside Sales Associate

Scandic Springs has been a San Leandro employer for 52 years and is a leader in coil springs, fourslide stampings, precision progressive stampings, and CNC wire forming. We make custom parts such as battery contacts, EMI shielding, spring clips, latches and retainers, and Belleville washers, serving a Fortune 500 customer base.

Position Purpose:

This is a full time, exempt, administrative position supporting the Sales Engineer and office staff. Scandic is known for a high standard of customer service, responding to all inquiries in a timely and professional manner. Primary tasks will be receiving and reviewing orders and ensuring accurate data entry. Precise attention to detail as well as the ability to engage directly with customers in a constructive manner is important.

Essential Job Functions:

• Manage shared email accounts for sales and customer service inquires
• Receive and review purchase orders, verifying accuracy, updating customer database regularly.
• Confirm orders directly to customers
• Process and generate sales orders into Scandic’s ERP database.
• Solicit, process and review incoming RFQs, disseminating relevant information to internal contacts
• Compile monthly metrics (such as on-time delivery, quotation win/loss rate) for sales team and other departments
• Interact with all production and office staff, serve as a direct liaison between sales and production
• Respond to requests for scheduling changes, and expedite requests
• Utilize customer portals to process orders, provide confirmation and documents
• Other duties as assigned to support sales office functions

Equipment Used:

• PC and Mac Computers, internal company server, Epicor ERP system

Requirements:

• Excellent verbal communication skills, ability to interface with customers through email, phone and in person.
• Confidently receive and initiate phone calls
• Excellent written communication skills, ability to send clear and detailed email messages, building rapport with customers.
• Communicate internally across departments and job classifications
• Ability to take direction and feedback
• Proficiency with all MS Office Suite programs
• Precise attention to detail

Experience:

• 1-3 years experience in business-to-business sales or customer service
• 1+ years of manufacturing industry experience preferred
• Some mechanical understanding and/or interest preferred

Scandic Benefits Include:

• Stable 40-hr weekly schedule
• Company-paid health insurance for employee and dependents
• Kaiser medical insurance
• Dental insurance
• Annual vision reimbursement
• 401(k) with employer matching
• Paid vacation and sick days, plus 9 paid holidays.
• 100% tuition reimbursement for approved college, trade school, or certificate programs.

To Apply:

Send a resume, cover letter and contacts for two professional references to
Andrea Foote, Vice President

[please apply online] Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work Location: Hybrid remote in San Leandro, CA 94577